Djeuga Palace Hotel

Les installations de l'hôtel sont bonnes et la vie nocturne environnante est riche. Il y a beaucoup de monde dans la rue à trois heures du matin. L'hôtel est insonorisé. J’étais juste pressé et je n’en ai pas fait l’expérience en détail. Le service client de Ctrip est très sérieux et responsable, et mérite des éloges !

ı come to this hotel for many years and people know me that always stay in Djeuga Palace hotel. This hotel need to be renewed otherwise they can loose customers. Especially rooms at 5th floor needs to be changed totally. Alright there can be errors , i feel lucky that reception and front office manager Madame Thomfeun Berthe gave me a nice superior room to remove my anger. She is a very responsible lady and i thank her a lot sincerely. Apart from her, technicans and yellow uniformed security prople in the hotel so helpful. They tried to do their best to solve problems. Rooms good, food good, bar people happly serving, breakfast good.. but people in reception must be cheerful ! I never seen anybody smiling. I want to always stay here if they take the necessary steps of what i wrote. Je viens dans cet hôtel depuis de nombreuses années et les gens me connaissent qui séjournent toujours à l'hôtel Djeuga Palace. Cet hôtel a besoin d'être renouvelé sinon ils peuvent perdre des clients. Surtout les chambres au 5ème étage doivent être totalement changées. D'accord, il peut y avoir des erreurs, je me sens chanceux que la responsable de la réception et de la réception, Madame Thomfeun Berthe, m'ait donné une belle chambre supérieure pour apaiser ma colère. C'est une femme très responsable et je la remercie sincèrement. En dehors d'elle, les agents de sécurité en uniforme jaune et les techniciens de l'hôtel sont très serviables. Ils ont essayé de faire de leur mieux pour résoudre les problèmes. Les chambres sont bien, la nourriture est bonne, les gens du bar servent avec plaisir, le petit déjeuner est bon. . mais les gens à la réception doivent être joyeux! Je n'ai jamais vu personne sourire. Je veux toujours rester ici s'ils prennent les mesures nécessaires de ce que j'ai écrit.

The hotel is well located and the food was good. However, the accomodation does not meet the standards of a 4-star hotel. The personnel at the reception desk can't give change if you pay in cash, but worst of all, they tried to charge me for the services twice and gave me some bills for food I never ordered. The room was not in the best condition: when I checked in, there were large spills of water on the bathroom floor and the towels were dirty. Djeuga should definitely invest in providing single-use slippers for its guests. Wi-Fi in my room was very slow, almost unusable at times. When a couple of days after my stay I emailed the hotel to reguest a detailed bill to get reimbursed at my job (the one they gave me did not specify what I paid for), my emails were ignored. All in all, I would not recommend staying at Djeuga Palace Hotel during your trip to Yaounde.

Was on medical conference at this hotel. It’s centrally located, decent breakfast but that’s about it. Shower pressure is pitiful. Had awful experience with the commercial manager. We were due to run a workshop in one of the rooms. We decided to set up but he came in barging telling us the room wasn’t booked for that day. He insinuated that we need to pay. We calmly asked him to speak to conference organiser, as we were just guests. The following day the keys weren’t available, started the workshop very late. Next day, again barges in shouting at my colleague that you only have the room for one day, despite telling us day before we had it for 2 days. Again said we hadn’t paid! At this point I’d had enough and yelled back, telling him to stop shouting and to get out of my sight. For a manager, I find his behaviour unacceptable and extremely rude. Needs to go on a few courses on hospitality management.