Times Premier Lodge

We had a poor service,there was no refreshments (drinking water)and not enough plugs. Worst was the towels, they were old and there was no hands towel at all in the room.They came to clean the room in the morning and i appreciate that,but they took the dirty towels and they didn't bring clean ones we had to call them at night to ask for a towels. They brought only one towel and it was old and torn. Gate still not working even now,we had to push it to open and it was heavy.

Bad experience. Facility not even close to what is depicted on webpage. No soap. No wall plug where fridge is. No wifi. Bed is broken. Advertised as self-catering...not even a microwave. two coffee sachets with one cremora sachet.

Poor poor establishment and the staff working there don't really care. Arrived there at about 7.15 pm after a 4+ hour drive from Johannesburg. It was in total darkness due to loadshedding. A generator was started close to my room and it was noisy. There wasn't any soap, shower gel or lotion in the room. I had to go and ask for some soap. Only a bath towel was provided. No hand towel. I tried to sleep at about 10pm but a whole lot of people checked in at that late hour (teachers and school kids). It was absolute chaos with kids shouting and running up and down the passages outside, teachers singing and the staff at reception laughing at the top of their voices with the new guests. I went to reception and laid a complaint about the noise but nothing was done. I tolerated it for about an hour, nothing changed and people simply didn't settle into their rooms. I decided to leave because I had an early meeting the next morning. I changed into my clothes, re-packed my bags, found another place to stay at that late hour and left. When I handed my room key back at reception and told them I was leaving I simply received an "eish". No questions, no responses, nothing. Even at that time there were still students walking all over the place, talking outside, sitting in cars and socialising etc. This place is totally unacceptable and will be red flagged by our organisation and our partners.