Dreams Tulum Resort & Spa

Notre séjour au resort était un 3.5/5. Je pense que l'avantage du tout compris ne valait la peine que si vous aviez une chambre VIP. Avoir la salle de bain était agréable d'avoir du temps séparé des piscines animées. Je pense que le plus gros inconvénient qui a empêché le complexe d'être un 5 était la nourriture, c'était vraiment basique. La qualité était Holiday Inn petit déjeuner, déjeuner et dîner. Les boissons étaient au moins bonnes, bien meilleures dans les bars VIP à coup sûr. L'emplacement de la plage et l'isolement du reste de la bande de Tulum étaient vraiment agréables, nous avons vraiment apprécié la plage. C'était un peu différent de la vie nocturne de Tulum, alors préparez-vous à payer une somme considérable pour un taxi depuis le complexe.

I had the worst experience one could imagine. I spent over 7 years stationed in Germany so I try to be the most understanding American when visiting tourist locations. I make an honest attempt to speak the local language, use the local currency, and leave my money in the local economy. I do not walk around haggle locals or assuming everyone should know English. My experience with Dreams tulum was terrible from beginning to end. 1. My room reservation was incorrect at check in. I spent over 3 hours trying to get checked in. 2. The resort did not have any welcome gifts or welcome banners to decorate my room, as advertised in their Dream big package I purchased. 3. I booked the preferred deluxe king swim out suite and on the second night of my stay a man in the suite above urinated in my pool. See video attached 4. The hotel did NOTHING to accommodate, not even move my room. No credit. NOTHING. 5. When calling for a car to take my physically disabled girlfriend to the main restaurants I was directed to wait outside for the car to pull up, they refused to come and knock, or at the least honk. 6. I booked a private dinner on the beach for my girlfriend and I, which included a lamb and shrimp dinner. On arrival I was told we would be seated inside one of the regular restaurants and be served beef instead. I was repeatedly passed over for white guests when being served at the bar. I waited patiently, addressed them in Spanish, and tipped appropriately. Throughout the duration of my stay I felt like I was inconveniencing the staff. I spent thousands of dollars to celebrate my significant other and it was a miserable trip. I could go on for days. DO NOT STAY AT DREAMS TULUM!

AMAZING TRIP CAME FOR MY FRIENDS WEDDING IT WAS SO BEAUTFIL CAN WAIT TO COME BACK