Grand Hyatt Shenzhen

君悦酒店親子房型很適合帶娃的家庭，位置便利，樓下就是萬象城大型購物商城，連住兩天還逛不完😂。房間內的小黃鴨佈置讓小娃玩得很開心，浴缸裏的小玩具就能玩很久😝。酒店人員還貼心準備小蛋糕，讓我渡過了一個難忘的生日。整體來説服務很到位，很不錯的高檔酒店，也是下次再來深圳的首選。👍

🚗 交通：便利 🧹衞生：非常好 🍃環境：很好 🔔服務：非常好 一切都好 下次一定要去來這住 非常感謝 你們的服務 交通便利 購物便利 【動人夜景】 【愜意spa】 【美食酒店】

地理位置就在深圳的老城羅湖區，離2號線地鐵站步行大概十幾分鍾。毗鄰萬象城購物中心，吃飯購物很方便。在攜程上購買的是酒店的優惠團購價，入住酒店時前台人員態度和藹（從入住到離店，遇到的酒店從業人員態度都非常好）非常貼心地升級了房型，升級到60多平米的嘉賓軒豪華大床房。空間非常大。酒店雖然有一定年頭，但作為老牌haytt系酒店，君悦很多細節還是維護得很好的，洗手間有衞洗麗設備，淋浴房和浴缸的下水非常順暢，水流也足。入住期間享受了行政禮遇，它家的早餐和行政樓層晚餐整體還是不錯的。廣式點心很贊，但嘉賓軒行政樓層晚上簡餐裏有一個標記是“上海小籠包”的點心｡作為正宗的上海人表示這個點心絕對不能算“上海小籠包”😂，外皮發硬麪糰口感僵，要是上海真有這樣的店估計要倒閉啦😄，希望酒店方面能加以改進，下次再去深圳還會考慮入住它家的。

每次來深圳必選擇君悦酒店，老牌酒店，乾淨有質感，床品很舒服，酒店樓下就是萬象城，有頂級美食選擇，各種名奢購物，特別感謝前台小姐姐，有禮貌有耐心，看我是多次入住的熟客，幫我免費升級了套房，還贈送我一個漂亮的洗漱禮包，入住體驗太好啦！ 【美食酒店】

位置在深圳羅湖萬象城 早餐出品都是現做 選擇多樣，豐富 ，服務用心貼心 ，辦理入住超快 ，君悦品牌 值得信賴。

good price, nice decoration for the room, nice breakfast , nice gym room and nice view for the location

Room smelled bad. Carpet in room was dirty. Carpet in hallway was old and mouldy. Some parts were torn. Room is very old fashioned. No USB connections in the room. They have one USB charging hub but it didn’t work well and was only on one side of the bed. Light on bathroom were flickering all night when trying to dim. No coffee machine in room, only instant coffee and kettle. Really should be 2 star hotel. Not modern, run down and old fashioned design. DO NOT give your email at reception as Hyatt group will bombard you with spam. Won’t stay again overpriced and not at all 5 star. This hotel should be downgraded to 2 star. Building works at 8am next door on Saturday that stopped at lunchtime. Only good thing was the breakfast buffet.

During my 3-night stay at the Grand Hyatt, I found the hotel a bit difficult to navigate, especially when moving between floors. The front desk is located on the 33rd floor, while the breakfast restaurant is on the 32nd floor. This layout may not be very convenient for seniors, as there is a long staircase leading down from the 32nd floor to the breakfast area, although there is also an elevator available. Accessing the main floor requires taking another elevator from the 3rd floor. Even after 3 nights at the Grand Hyatt, I still found myself getting lost at times while moving from one elevator to another. When traveling with someone, the bathroom setup can be inconvenient. The shower and bathtub are in one room and it's transparent. The sink is also in the same area, which means that when someone is showering, another person can't use the sink. I would like to express my gratitude to Francis Chen, the team leader of the guest department. The day before I checked out, I was expecting a parcel to be delivered to the front desk. Unfortunately, due to some communication issues, the parcel was returned to the shipping company. Francis was incredibly helpful in coordinating the delivery of the parcel to my next hotel in Guangzhou. I truly appreciate his exceptional service and willingness to go above and beyond to assist me. I also learned during our communication that his English proficiency is quite impressive, especially considering that he only started learning the language five years ago. Thank you, Francis, for your outstanding assistance – you're truly an angel!

Pretty clean, very nice toilet. Service was friendly enough. Let us check out at 1 instead of 12.