It’s indeed an urban resort hotel but it’s only on design. Hospitality from the staffs should be further improved. The issue is the reception just offered me to upgrade the rooms with some costs while I’m the first time customer which unable to know if the hotel match with the expectation of worthiness. This small action of upsell makes me a little bit disappointing. At around 5pm, the staff came in to clean up and make the room neat but I just checked in at 4pm. The staff ring the bell 3 times in 5 seconds and tried to enter the room while I was sleeping. I was quite shock and made a constructive feedback to the reception. No follow up from there onwards and no one provides any explanation later.
The hotel has a superb strategic location. It’s walkable to the Jing’an Temple and subway station, adjacent to good commercial area of Jing’an Kerry Center which has many international F&B brands like Shake Shack, Blue Bottle, Piebird. The commercial area also has some modern Chinese bistro like GUI Bistro, Cucurucu which offered great hot cooked food (not sweet dish like local Shanghainese taste).
The room is spacious, good view of the city, comfortable mattress and have good sound proof.
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