Spa Hotel Imperial

早餐還是品種很多 服務很好

The building is impressive, enthroned up on the east hillside of Karlovy Vary. Habsburgian vibes reminiscent of ancient days. Imperial is in good condition and nicely renovated. The scale of the building is huge and dimensioned for thousands of guests. Walking around takes quite a bit of time but with lesser amount of guests than the mentioned thousand, it feels quite lonely to stroll the corridors... The public areas are mostly beautiful, but the five official stars... no, unfortunately not. What is lacking? Well, the scale of the property demands to keep it running. To keep it running you have to have a lot of guests. Thus, you have to attract people who not usually are in the "five star category". And so they (try to) do. Many things turn to "cantina" standard in respect of both the reception and "handling" of the guests and the dining options. Very tired staff at check in. One example: in the main lobby there are only two elevators, whereof one at our visit was out of order. Another elevator in another part of the hotel did not serve all the floors. Nah.... Rooms are renovated and just fine. All amenities and a good night's sleep in comfy beds. Nice with a small balcony. For those having some sort of boarding agreement, dinner is served as a buffet dinner in the magnificent "Prague restaurant" with lavish decoration. A buffet is hardly a concept in a real five star hotel and we consequently had dinner in the more intimate "Restaurant Paris" - see my separate review. In "Prague" breakfast is also served, which proved to be a great gathering of all the hotel guests at the same time. More like a school cantina than a five star hotel. Everything in place though, and most thing you would want is there to find. Queues to the coffee machines... Parking was "doen the hill" and we ended up parking on a tennis court (!). OK - no problem, but not in the ballpark of attending staff helping you with the parking facilities. Staff correct and polite. But very stiff. And tired. Many steps behind service of a true 5-star. It's about price/performance. We had the opportunity to stay at three different hotels at Karlovy Vary during our stay. And one of those was the Grandhotel Pupp, which we considered to be much more lika a true five star. AND they are/were cheaper! So, you may well stay at Imperial, just for the sake of the building's eminent history and athmosphere. But be aware that days gone by since the turn of the century does not apply in the respecto of "grand" anymore.

Loved our stay! Comfortable bed and pillows and nice spa area. The hotel gives huge Overlook vibes (if you have ever seen The Shining), with extremely wide and long corridors. All very tasteful, very impressive marble staircase, but still has an authentic behind-the-iron curtain cold-war feeling. Excellent cocktails in the piano bar in the evening, very much recommended. Breakfast was plentiful, but could have more vegetarian/vegan options.

A dream - timetravel to 1912 ! Wonderful hotel and great location. We loved it and had a great time… the only thing we didn’t enjoy that much is the huge and busy dining room. The spa treatments are fine and there is a large variety. The rooms are comfortable and clean.

It was really confortamble hotel a pllesure to stay here. Karlove Vary - k´colonade with hot wather are downsters about 450 m. But you can use it lift if you like it. We use walking and hikig so we make stronger our body. Family like pool and bath wellnes. Use to all procedure. 👌

The hotel should never have 5 * the rooms are with no air conditioning, the beds are uncomfortable, change of sheets every third day! The swimming pool is small and with guests coming in the water with no showering before! They have only buffet dinner and people coming in with slippers and sweatpants! The stuff don’t speak English poorly explanations on whatever you ask. They never smile! If you take a spa treatment the place looks like a poor hospital with the most unfriendly stuff I have ever experienced! I have traveled all over the world staying almost only in 4-5* and worked myself in a 5* in the management. Such a poorly stay in a 5* I have never had before! Sorry guys you need an update to reach those stars!

A very big traditional hotel 100 years old , in a very nice location but not in center . A funicular going to center of town but only till 1900 . The hotel is not air conditioned , so very hot in summer . Rooms are big and nice with great views. Breakfast buffet good. Spa treatments and indoor pool .parking 20 euros a day . Service ok but not friendly , maybe something of the local tradition. English speaking partly .

5* equipment - no doubts. Staff is not interested in you. No proactivity. Eg. no offer of drinks at dinner, eventhough it is paid extra. Dinner in a 5-star Imperial: 20% of guests in sweatpants - some od them really seemed they were worn for a long time. How did manager on duty react? There was no manager present, or was literally invisible. Hotel good for rednecks.