Black Marlin Motel

This is the last place I would recommend staying anywhere in Nth Qld. The room I saw looks nothing like the photo. You would think that if two of us were struggling to open the sliding door and talking to each other about the operating hours for reception, that the person sitting behind the desk would welcome us. Lucky for us that she botched up the booking and missed one of the two rooms we booked, so we stayed elsewhere. Be prepared for a battle if you want much of a refund after they make a booking error.

The Worst place ever stayed at in all our trips worldwide Book at your peril! We arrived at 4.30pm sign on door “Ring Bell” so we Rang & Rang for quite a while so in desperation found a side door same sign Ring Bell but again no response so tried the door handle and the door opened I called out “Any one there’ a couple of time they this Women came screening out “What are you doing in my house my daughter is walking around naked” Apologised saying were were only trying to get our room, She said we should have rang the phone number But I said were from the UK and dont have a Australian phone! Finally got our “Delux” room we had booked for 3 nights, on inspection it was like a converted garage! First No WiFi she said she had a problem, the guy net door allowed us to use his address. We went out came back 8.30pm No Tv so NO Wifi and now NO TV to watch. Only one chair. The main Room Light wasnt working she said she new! The sink was so small better best suited to a dolls house, and impossible to fill the Kettle having to fill with a cup. We decided one night was enough so next morning we told this Vile women we were not stopping any longer and asked for a refund for the two remaining nights $210. She said NO even when we pointed out all the problems she just would not accept it was her problem. She was totally in denial and kept on saying she had her children to see too. We Contacted ********** who apologised and offered a good Will gesture but said we would have to contact her but wouldn’t give a email address. We left and and found a place that was correctly advertised (Delux).

Clean and comfortable room. Friendly and professional staff. Great price. Nuff said. 200 characters needed so I’ll go into detail. I came into town tired mid morning and wanted a shower and some sleep - they were happy to sort me a room and I was able to check in early that was absolutely fantastic. In the evening a visitor in another room had an accident with his car and it was handled in a professional manner without causing the visitor any more stress - impressive to watch. I will absolutely stay at the black marlin again