Xelena Hotel & Suites

Todo perfecto! Es un hotel precioso! Y su comida siempre impecable!

The Best Hotel in El Calafate. I had a wonderful experience at this hotel. The service, staff, views, decor, facilities made for a great stay! This was the first hotel of my visit and it made it hard for every other place I stayed to measure up:) Highly recommend!

The reason I gave it such a high two star review is because the staff is very friendly. I’m sure they are instructed to be totally unaccommodating. A travel agent booked this room for us and I believe it cost around $1000 US. I saw other prices that were less when I looked this up. In my opinion, it’s not worth more than Motel 6 in the states. Not to put down on Motel 6 though. If you like tacky, then you may like this hotel because it is poorly built and extremely tacky. Try to turn on the lights in the room, I believe they should give you an extra day just to figure out where the light switches are. The doors in the bathrooms run into fixtures before they open, so you have to squeeze in . The front door is plastic and it would take a good kick and it would open like in the movies. The furniture is tacky. There are no rugs. The wastebasket is basically a pot that you get a plant in at the nursery but it doesn’t have holes in it . Our room had the headboard installed backwards, which was extremely obvious. The walls are thin as paper, and if people make noise in the other rooms, you can hear it in your room. The driveway is a horrible gravel driveway that isn’t, even. I ordered a Pisco sour from the bar and it was below average but the cost was $20 US. It wasn’t even a full size glass. The staff seems very nice and the people that work in the bar seem very nice. The problem is is they buy the cheapest Pisco to make the drink and charge the most they can. We have an espresso machine with small pucks. They left us two pucks for coffee so I asked for a couple more. They said they would charge over five dollars US per puck. They probably cost $.50 or less and I’m paying close to $1000 for this room. You would think they would throw in two extra pucks. I’m sure it’s not the staff , I’m sure it’s the owners or someone telling the staff what to do. I don’t know what your options are down here, maybe tacky is the best you can get. But I definitely do some research before you order a room.

We really enjoyed our stay at Xelena while we were visiting El Calafate. The hotel is well maintained, very clean with great amenities and views. The rooms are sizable and beds are very comfortable. We took advantage of Xelena spa services (massage was good and very affordable) and also enjoyed their pool & sauna. Breakfast was nice too. The location is somewhat remote, but it wasn’t a problem to get taxi to El Calafate downtown and back to the hotel. Highly recommended.

Our room (111) was at the end of a hall, and facing Lago Argentino, so it was quiet and had a stunning view of the lake. Staff were kind and helpful, especially Maximilliano. The shuttle into town is a great convenience and the pool is particularly welcome after a day trekking or climbing. Not sure why the dining room was so empty, but the bar/lounge was perfect for no-fuss snacks or a quick meal.