TownePlace Suites Eagle Pass

Horrible Place. Front desk clerk “Karen Martinez” is condescending and unprofessional. My stay was Monday and Tuesday…with a possibility of early check out on Tuesday due to work schedule. I had early check-in on Monday and I arrived at the hotel but Karen told me very rude without looking me in the eye no rooms are available and to come back at 3pm….I came back at 3:50pm. I checked out Tuesday at 2:25pm…and was told I would be charged for the extra night because I didn’t give them 24hr notice. I explained I found out minutes before and when I checked in I advise them of the possibility of early checkout. “As per Marriott Bonvoy: 4 p.m. Late Checkout Guaranteed 4 p.m. late checkout,” ….but Karen would not honor that. She told me if I’m not in agreement to call the General Manager. I spoke to GM of the shortcomings of the hotel and hotel staff. I opened a case with Marriott Bonvoy and the Karen Martinez told them that she spoke to me and I was in agreement with the outcome….that was a lie. I called Marriott Bonvoy today and I was told they closed my case because Karen told them she spoke to me and everything was good. They don’t care about visitors or vacationers since they are charging the government for Texas DPS and Texas National Guard government rates and are typically filled up….it will end soon and they will need from us visitors and vacationer to sustain. Don’t stay at this place: paper thin walls, ants in the bed and in bathroom sink, stains in bathroom and algae build up/stain in shower floor, stains on room door, food disposal horrible stink, and trash bins outside are always full and overflowing. Horrible hotel front desk clerk Karen…insincere, deceiver, complaisant, and patronizing!!