First and most important for a traveler, I received 8 insect bites as I slept that match bedbug bites, and itched like crazy. I saw no bedbugs, but the person sleeping in the other bed did not get them. Entering the hotel, we were greeted by an upset couple arguing (unsuccessfully) to get out of a reservation, with the desk clerk. Checking in, we were required to authorize a $100 deposit for "incidentals" on our credit card--the first time I've ever run into this in my 40+ years of hotel stays. I guessed why later--this hotel caters to cash customers by day or week, who apparently either smoke in the rooms, vandalize or steal amenities like towels, alarm clocks and hair dryers, as our room was missing both the latter, but you could see where they had been installed as the brackets were still there. It also explains the sign in the breakfast room reminding guests that this is not an all-you-can-eat buffet. I've never seen such signage at any hotel I've stayed at, ever. On entering the "suite" room, we couldn't get lights to turn on, using our cell phone flashlight to find they'd all been unplugged for some reason, as was the microwave oven. We plugged them back in. The room was missing paint in places, didn't have a blackout curtain, and smelled like a bad car air freshener. The kleenex dispenser in the bathroom was empty, with the top taken off and flipped upside down. The bathroom was dingy, but we were tired after arriving late, and our reservation was non-cancelable and non-refundable, so we were stuck. We were aware we were getting a two star hotel, but counted on the fact that basic features and amenities stated were there. Nope. The room looked nothing like the cheery pictures on the web site. No couch, just basic furniture in a room with a cathedral ceiling. We chose the hotel over others in the area as it had a pool, and my plan was to have a brief swim and go to sleep. Except, the pool's heater had died some time ago and had not been repaired, so the water temp was in the 60's, and not usable. The inoperative pool was not noted on Choice Hotel's web site, nor the requirement for a credit card deposit. I flipped the bed covering up to retire, and there was the head of a toothbrush sticking out between the box spring and mattress, which I removed. This place has a problem with housekeeping, apparently. Breakfast ends at 9, even on weekends. We got there at 8:30 to find all the good stuff gone, except cereal. To top off our experience, as we were leaving, there was a staff member pounding on doors in our area, telling the guests to either pay up or leave. I looked at reviews after the fact, to find many were just like our experience. The cut and paste manager responses since 2017 are not sincere as the problems remain. I emailed the manager, but have received no response.
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