Crowne Plaza Concord/Walnut Creek

We stayed at the Concord Plaza with a whole football team and it was great! The staff was so pleasant and helpful. The hotel was full and the a**osphere was great! The rooms were older but we had a good nights rest. If you are ever in Concord I would recommend this hotel.

We got there Monday morning asked for extra towels , left for the day came back no towels .. Tuesday morning went to take a shower an it-sprayed out the seal was broken , flush the toilet an handle gets stuck didn’t know so it ran an ran an ran tell I pulled Handel up .. so I call to desk am the phone cord has a short in it .. which then I was like this is the worst. Talk to front desk an tell them all the issues so I told them it’s my bday we will be gone all day can this stuff be fixed an please again towels an toilet paper. Well we get back 8:30 ish nothing fixed , No towels, no toilet paper, I call again, I’m so sorry I can send someone right up, I said we have been gone all day we’re going to bed now but can u do it in the morning , so again gone all day come back late again nothing done no towels no toilet paper so I just decided to go to the office cause I’m getting no we’re with this, I talk to a man a woman an told them everything they gave me towels an toilet paper an offered to give me a new room but by the 3 rd day of using the same towels an sparing toilet paper plus we we’re leaving that morning not worth changing rooms… oh an they gave me a 49.00 credit back to my card for the stay for the inconvenience but this was the worst …

和酒店前台説了，和收拾房間服務員説了，就是沒人打掃房間。這服務態度沒誰了。正常酒店都是打掃房間，這個酒店水破大天也沒人理，也沒人打掃房間。