Kempinski Hotel Chengdu

Excellent, English speaking front desk and concierge staff, very helpful with everything.. The swimming pool is a very nice area and the staff there is also super friendly. Very cosy SPA area, beautiful massage (I was given a voucher). Breakfast buffet Western and Chinese style both really good and also the coffee (if you take the Espresso from the machine). Room is spacious, tastefully decorated and cosy (I had a king size bedroom) and clean with a lotf attentiin.to detail, (Only the coffee table needed a bit of cleaning upon arrival). Everything else was perfect. I also like the fact that people are asked to turn up in decent clothes for breakfast.

第一次來到中國大陸西南重地，也是美食之都-成都，選擇凱賓斯基作為下榻之地，並用過gha黑卡兑換了兩次當地體驗【青城山，熊貓基地】，真是無比正確的選擇啊。 酒店服務非常nice，房屋經過裝修後雖然仍有少許味道，但整體感覺很新，套房寬敞，格局大氣，一千不到的價格性價比絕對高。 gha黑卡加持，客房從豪華房升級到了行政套。面積一下子達到70平。酒店贈送了歡迎水果，滿滿一大盆。還送了蛋糕及氣泡酒，給我們感受超級好。 迷你吧是免費的，除了依雲礦泉水要收費。 衞浴間寬敞明亮，菲力格慕的備品在這個價位上，無疑誠意滿滿。 酒店看出去都是城景，所以無論哪個方向也不用挑剔。 行政套房提供免費的下午茶和HH 兩天的下午茶還都是不一樣哦，包含三層點心塔，兩份飲料還有水果，時間下午兩點半到晚上五點，超長待機 HH是在一樓的酒吧享用，單點的，有壽司，雞翅，豬肋骨，雞尾酒等數十種小吃，頗具德國小吃的特色。 值得一提的是他家的早餐，真的驚喜！成都美食中的豆腐腦，擔擔麪等都有，單點自助，品種非常多。 而且可能是疫情原因吧，入住客人並不多，使得早餐用餐環境很舒服。 感謝紅衣女郎何小姐這幾天熱忱的安排。 幫我們安排好去青城山，熊貓基地的來回車輛接送，省去不少精力。

服務不錯，就是房間太一般了，設施都很老舊，感覺不值800多的價格，同價格在太古裏附近也能住到很好的酒店。

衝著凱賓斯基的牌子果斷選擇入住，結果也真的沒有讓人失望，中秋雖然獨自在外，但酒店的服務真的有讓我體驗到滿滿的温馨，因為容易被蚊蟲叮咬，先是在入住前幫忙殺蟲，第二天得知還是有被咬，貼心的做了紫外線消毒，中秋還準備了月餅和小禮品，雖在異鄉，但心中很暖🌟

Overall, typical Kempinski experience, though not the best one. Staff servicea up to standard. Location wise, not the best as not in the main shopping belt area and nearby food or attractions not as extensive. Requires metro services with change of lines to get to main districts of attractions. Another area of improvement is the breakfast. Breakfast selection is standard, but no enforcement of dining policy. We saw many people coming in with hotel slippers which should not have been allowed.

Great hotel which is newly renovated and the hotel staffs are helpful in terms of everything. Generally very good experience

It's rated #5 of top hotels in chengdu by Trip.com but I think is not really worth this title, because the following: 1) old amenities, hotel facilities like gym, pool are old, a 5 stars hotel but without a sauna & steam room is very disappointing 2) I expect a bigger room but in fact quite small for 5 stars standard 3) the room furniture and free stuffs in the room look cheap The rest are quite ok for a 5 stars standard.

Nice and modern hotel which is located in a very nice place. The staff is very friendly, rooms are clean, but during the stay, the hotel was very crowded. This is a good place to stay during your business trip to Chengdu.