Reservation for king bed was not honored. I was given a room with two small beds because they ran out of rooms with a king bed - I asked if it was first come, first served despite having a reservation and she did not say no, she kept saying that other people had checked in before me, so they ran out of rooms with a king bed. Then, when I got to the room - there was no coffee pot, no kleenex, and most importantly, No Cold Water! It was impossible to flush the filthy toilet, wash my face, brush my teeth, or take a shower. There was a dead bug on the back of the sink area. There were 2 inch long black hairs in the shower that were not mine - my hair is long and blonde / gray. The phone system did not work, I could not call the reception desk. When I went to the reception desk, there was a sign with a number to call, with a phone placed beside the sign, but that phone did not work. I had to call with my cell phone. Meanwhile, the reception desk phone kept chirping every 5 seconds or so (she said there was a glitch in the system). In the morning, she gave me a key card to a room across the hall so I could shower, etc., and I ended up getting the room free because of these difficulties. The heating system sounded like a 747 revving up to take off. The bed only had a sheet, a thin blanket, and a thin bedspread coving it, in Iowa, in the middle of winter. Despite turning up the 747 heater, I was still cold all night. There was a small pot of coffee in the morning in the reception area but no breakfast items at all. I thought there was supposed to be muffins or something. But I assure you, I will NEVER stay at ANY hotel 8 ever again in my lifetime.
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