Wyndham Grand Xiamen Haicang

In the end, the hotel provided me a dessert that I originally should have given me, and I felt a little better. ---♡♡♡ A hotel that keeps saying it can't be done. Since the lounge was under construction, I heard that lounge benefits were available at the cafe on the first floor, so I made a reservation. When I arrived at the hotel, I was told number 3 that they couldn't do anything because the lounge was under construction. They gave me the key and told me I could go up, so I asked them if they had forgotten anything, and they answered no. When I showed them the hotel reservation conditions, they gave me a name tag and two snacks as a special gift. In the end, I went out to eat, and when I asked again, it turned out that I had given the wrong answer. They say they can give you cake, fruit, and coffee just within three hours. I'm full, but it's amazing. The weather was 30 degrees and the swimming pool was under construction so I couldn't use it.

Wyndham Grand Hotel is a bit far out but it's really peaceful and quiet for families that need some rest and to catch up on their sleep! The staffs were so friendly and helpful for a request I've asked for and accommodated my every needs! We were welcomed with small gifts and free afternoon high tea that is part of our room package!

Amazing room, sea view even from bathroom. The help from Lydia and Peter in English made my stay even more comfortable. Thank you both ❤️ The service was great and quick. Breakfast was rich with warm and cold options. Plenty of fruit choices. I would advise to add cheese to the menu.

We had a wonderful few days stay. The receptionist (Tina) provided us with a room with a nicer view of the bay. Unfortunately, executive benefits are not what they used to be. Trip and the guide in the room still show the full range, but in many cases this is outdated information. Nevertheless, the hospitality is particularly high in this hotel. Special thanks also to the cleaning lady. Very alert to clean the room during breakfast and to provide plenty of extra water.

Sound proof need to improve.

Umi Chen is good

當天開車到達廈門鼓浪嶼附近的嵩鼓碼頭，想着第二天早上坐船去鼓浪嶼近一些，選擇了温德姆酒店，地理位置特別好，坐落海邊，過馬路就是碼頭，周圍特別安靜。之前訂的的是城景房間，到店辦理入住時接待我的小德主管，一個非常帥氣的小夥子，在此我要特別謝謝他，因為他讓我對酒店的好感度直接拉到滿分，接待特別熱情耐心，知道我是來旅遊的，為我升級了海景房，説晚上的夜景會更漂亮些，額外還送了我兩瓶茶，來旅遊的小夥伴我強烈推薦這家酒店，可以找小德，他應該會盡力滿足每位客人的需求！打開房門一瞬間，簡直美爆了，酒店設施非常新，衞生超好，一樓的早餐很豐盛，酒店內户外和地下都有停車場，即便我退房了，我跟前台説車停在車場回頭來取可以嗎？前台説沒問題，這次旅行非常愉快

房間設備中規中矩，談不上新穎，但是房間乾淨整潔，畢竟出門在外能做到看着乾淨整潔已經很不錯了，現在每個行業都很卷，酒店設施設備固然重要，但是更多的是拼服務吧！這點酒店做的不錯，其他人沒有接觸不清楚，但是我的服務管家小德非常不錯，可以看出酒店在服務方面應該是有進行專門的培訓，下了功夫的，能夠做到知無不言！酒店對面是碼頭對於出來旅遊的人是很方便，碼頭可以去鼓浪嶼和島內中山路，對於出差或是旅遊都還是蠻推薦的酒店

設施：温德姆應該是5星不錯的品牌了，還配有針線包和浴鹽是我沒想到的，貼心的很呀 服務：服務超級好的，加了前台小姐姐的微信，有什麼問題都能問她，她都及時幫忙解決，關鍵是還幫忙拿外賣櫃裏的外賣，讓機器人送上來呢！還給我升級了房型！下次有機會再來住