Hilton Garden Inn Warner Robins

We stayed at the Hilton Garden Inn Warner Robins the night before a visit to Mercer University. First, I truly appreciate whoever was working the front desk at around 4pm on Feb 16. Apparently, someone came in to the front desk and requested a 2-queen-bed room, and the last one was held by our reservation. We had not reached the hotel yet. The front desk lady called my cellphone to confirm that we wanted 2 queen beds, and 1 king bed would not do. She was very helpful to both the customer on site and to us and showed great communication skills to check. We finally arrived at the hotel late, so we went straight to our room and used the digital key to enter our room. We had our 2 queen beds, which were very comfortable. The room and bathroom were clean. The heater worked great. This was important because it was unusually cold and windy outside. (I have had nights in hotels where the lack of proper operation of the air conditioner or heater kept us uncomfortable all night.) The next day the shower and bathroom looked great, and everything worked fine. We went to Mercer well-rested!

The accommodations were fine, spacious room clean and comfortable. Staff were helpful and friendly. Breakfast however was very poor. The breakfast lady seemed more interested in looking at her phone than assisting with breakfast arrangements. Had to ask, on two separate occasions, for milk and again for cutlery. Worst of all however there was mould on a bagel which they apologised for but which should not have happened. The bagels we did have whilst not mouldy were certainly not fresh. Other items in breakfast dishes not replenished. Very very poor show.

Reception staff friendly & helpful. Room clean and comfortable. The problem was with breakfast. We prepaid the premium price for breakfast. We arrived about 7:30 a.m. We weren't greeted. Never asked if we wanted coffee or juice. Were handed a plastic utensil package each. The hot buffet was tepid. The cold buffet had no fruit in the bowl & not replenished the entire time we were sitting. The muffins & bagels were not fresh. We have had wonderful experiences in many HIs. This was disappointing and when I mentioned it to the staff as we checked out I was met with complete disinterest! Very disappointing!! Several days later we did received an email from the owner indicating they would look into the situation. We never heard another word. Extremely disappointing once again.

I highly recommend this Hilton property. Their staff is incredible, and the hotel is clean and peaceful. Perfect location. Also, the made-to-order breakfast every morning was delicious and was so convenient. Loved everything about this hotel, including having a restaurant on the premises. I would definitely stay here again!

If you're looking for hotels to stay at in Warner Robins, Georgia, look no further than the Hilton Garden Inn. It is a wonderful place to stay. The staff was very kind. The breakfast was very good and enjoyable. I'm looking forward to staying at this hotel in the future!

Started off poorly when I approached the front desk for check in and the clerk said “ Did you make your reservation today?” There was no hello, no welcome, no smiles….I said excuse me, are you asking me about my reservation? Indeed she was and IF I had booked today she was sending me next door to another Hilton hotel because HER SYSTEM had been down all day. Fortunately ( or not) I had made the reservation several days before…so I could be checked in. No acknowledgement, personal greeting, etc. and I am a Diamond HH member…so I thought her rudeness was peculiar. Oh well. Next clerk insisted I give her my credit card and id, which is “on file” but due to her system being down, could not see. She walks away from the desk, out of sight, with my credit card for a good 5 minutes and then returns with a photocopy of my credit card just tossed into a pile of other photo copies and papers. Ooooh by now I am super annoyed at the lack of regard for the privacy of my credit card. This should never happen at any establishment and it makes me suspicious of illegal activity. I finally get keys and ask this clerk about my HH welcome waters or something….the response was there is water in your room. After getting to the room I discover no internet ( I guess it was part of the system problem). I called Miss Congeniality at the front desk who tells me she guesses she will “HAVE TO”provide me with the special promo code. Again I was treated like she was doing me a big favor to stay at the Warner Robins Hilton Garden Inn. At check out, a different clerk never asked how my stay was and looked mad at the world. I asked for a paper copy of receipt at which point I pointed out I had not received my HH food credit. She snatches the receipt out of my hand and proceeds to “fixit”. No apologies, nothing! I checked this because on a previous stay at this same hotel I had to REQUEST my Hilton Honors food credit. This is probably my LAST STAY at Hilton Garden Inn Warner Robins. BTW, cooked breakfast and server were very nice.

From start to finish, our stay was excellent. The young lady was very busy but looked up, greeted us, got the room we needed quickly and offered if there was anything else we would like. Breakfast was just right - wonderful bacon! The friendliness of the staff and helpful attitude as better than most hotels including the high end hotels. We travel a great deal and we enjoyed our stay very much. Thank you for training your staff to speak, smile, and serve. Everyone looked like they loved their job!

Location is very good. Building sits away from main road to avoid noise but still close enough to town. Kroger is within walking distance. Lots of fast food and a few sit down restaurants nearby. Plenty of parking space. Parking area was well lit as well and felt safe at night. Lobby smelled good, somewhat modern feel. Room smelled good. Hotel was a bit old but it has been renovated somewhat. TV was LG flatscreen. Said "no signal" after turning it on. Never did figure that out. No input or aux button on remote. Toilet paper too far from toilet. No fan in bathroom. Fridge quite loud at night, consider unplugging. Strong water pressure in shower. Iron worked well. Breakfast is not included. Good thing there are plenty of options nearby. Air conditioner was kinda loud and may be a problem for light sleepers. Bed was firm but comfortable. Wifi connection process was unsecure thus we only used internet on our laptop for sites that didn't require authentication (youtube). I used the iPhone app (on 4g+bluetooth), not wifi) to check-in, select a room, unlock the door, etc and was impressed by that experience. See attached pics. The bath pic shows some mold. The bed pic shows a stain in the middle of the sheet. Just imagine you are getting ready for bed after a long day, pull the cover down, and suddenly were staring at that stain. Overall I might consider staying at this hotel again but I'd definitely look at TripAdvisor first to see if anything else looked better.

The good: clean and quiet. The Meh: I made a few passed by the front desk in the morning, trying to chage "I'll have breakfast" 'to "can you change my stay to points since it turns out we are not using the breakfast". No Luck with that, as no one there to receive the request. I wonder what would happen if I really needed something....