We arrived at this property for a family gathering. Upon check-in, Angel, the front desk clerk was very friendly and courteous. When we checked in, we asked for some extra towels. We were told there we no extra towels as the hotel was full the night before and the laundry had not caught up. Oh well...we decided to have a drink at the bar and call it even. Nope...due to "unforeseen circumstances" the bar is closed until further notice. (Would have been nice to know when the reservations were made). When we got to our room, there were crumbs on the floor where someone had eaten something that wasn't cleaned up. We brought this up to Angel who was very apologetic and informed her manager. There were no extra rooms to be moved to so we were stuck. A couple of hours later, my wife went in to take a shower. When she moved the shower curtain, to her horror, she found a long stain of poop. IT WAS OBVIOUS IT WAS POOP!! We immediately packed our things and left. Stopping by the front desk, we demanded a full refund and again, Angel was very, very apologetic. (I felt bad for her as she had to listen to us complain when she had nothing to do with the issue). The manager came in and assured us we would not be charged for our "stay!" This hotel is run down and in need of a good cleaning!! We left and drove home...3 hours away!
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