Mangrove Tree Resort World Sanya Bay - Kapok

wow！wow ！上次住在了大王棕這次選了木棉，前台幫忙安排在了23樓。完全是在陽台享受落日。而且訂方贈送的水樂園和陶藝體驗真的玩得很開心。酒店住客並不是很多，水樂園我們倆直接包場了各種刺激項目，而且能一直玩。這邊還是很感謝前台Niki幫忙調房間，最開始安排的那間太靠近電梯間，睡午覺完全就是在聽電梯運行，就發訊息給了niki小姐姐能不能換一個安靜的房間。她很快安排同事很快幫我們換了房間同時放好了水果在房間。真的很貼心，住店第二天正好是三亞全員核酸，我睡過了，Niki告訴我酒店下午核酸點時間，防止變黃碼影響出行。很推薦紅樹林啦！真的可以窩酒店過週末

衞生無敵差，可能不如小旅館！有蟲咬人！還行政房，真是騙錢！在那住了兩晚，首先兩晚睡覺身上都很癢，我不是一個過敏性的人，為了舒適還定的行政房，第一次住酒店有這種感覺，發現自己和孩子身上都大大小小手上腿上各種紅腫硬的包塊，回來後好幾天都沒消掉還流膿破了！奇癢！這絕對不是蚊子咬的！酒店打掃極其敷衍，角落各種大斑塊污垢，不補充水和衞生紙！房間裏的拖鞋是腳臭味的！真的沒見過這樣的酒店，還行政房！住過的酒店很多，很少評價，請大家繞道，無良商家必自斃！

第一次寫差評 這個價位真的是我住過最垃圾的酒店了 圖1是電梯裏衞生環境，雖然我當時是凌晨12店左右出去的 但是酒店白天打掃，晚上就不打掃了嗎？ 圖2是廁所門後的衞生情況，這個污垢很明顯就是每次都沒有認真清理衞生死角而導致的問題，還有馬桶邊的污垢也是如此。 圖三是房間裏的水壺，這個是真的把我噁心到了，水壺裡的污垢肉眼可見，不敢想象有多少細菌，還有就是這個水壺顏色發黃，應該是很長時間沒有更換過了。 圖4是客廳的中央空調，完全打不開就是個擺設，而且客房電話也是壞的。 圖5圖六是主卧裏的衞生間，我當天晚上大概是9點多入住的，才剛剛打掃完衞生，地上的水還沒幹，挺離譜的，是要等客人入住的時候才打掃嗎？天花板也是有漏水的情況。 圖7是酒店街邊狀況，我當時提前兩小時和酒店聯繫，想要一個不臨街的房間，結果還是給我開到路邊的房間了，晚上窗户也不隔音，多次被汽車的聲音吵醒。 最後就是酒店的停車場就是一坨粑粑，地下停車場老舊不説，還有一股子niao腥味，太噁心了。還有就是酒店的服務態度十分惡劣，我打電話給前台，前台十分不耐煩的語氣和我對話，從電梯上一樓到酒店，完全是自己摸索到酒店大堂，沒有一個指示牌和員工。

所有評價裏的差評真不是吹毛求疵，建議大家多看看。酒店硬件設施非常非常陳舊，像縣城的賓館，但衞生連縣城賓館都不如，一股騷臭味。樓下的游泳池一直在維修，服務更談不上。酒店羣裏很多餐飲都是倒閉狀態，開門的極少。去御粵閣吃飯，上菜至少等40分鐘都上不了二個菜。

First I would like to thank Elan and Jack (front desk staff) for the very professional and excellent check in. The package including water park and one meal is an amazing deal, but, don’t choose dinner buffet because the food is horrible, which means all cheap foods in the buffet, and very limited desserts options. The room is very spacious and super clean and the view in the balcony is fantastic. I had an excellent stay and I will return soon .

酒店。裝修比較老舊。但是。酒店還是很乾凈的。而且自助早餐也很有性價比。 免税店還可以提前預訂 然後享受9.5優惠。 前台 也很人性化。 反正我覺得價格對的起 房間。

這次是帶娃三亞遊，考慮到景點的距離 我們一路換了四個酒店，這是最後一站三亞灣的行程，前一家我們住的是紅樹林的棕櫚王國，非常雞肋，無力吐槽。最後因為颱風而入住的這家酒店反而挺好🤨尤其是前台美女vicy（名字肯定拼錯了🤣胸牌字母太小，看不清楚）看我們兩個娃給我們升了家庭房，真的是太感謝了，兩張1.8米的床，足夠我們睡了，房間實用面積大，和棕櫚王國對比，浴室大，通風好，有浴缸🛁，小寶洗澡正好，洗不慣淋浴的娃，沒有浴缸，洗澡就哭，而且水也夠大。 這裡是一片以亞馬遜水上樂園為中心的酒店羣，有木棉，菩提，王后，大王棕，棕櫚親子等幾個酒店，本來是衝著親子酒店去的，還送門票，結果很失望，設施問題很大，而且入住紅樹林的客人都可以以優惠價購買門票。每個酒店衹是朝向不同而已，無聊的時候我帶娃遛了一圈，感覺木棉的服務，設施更人性化一點。如果有機會，還選擇木棉，性價比非常高，還住的稱心。

早餐一般，玩的逛的吃的真的是還可以，尤其帶小朋友的特別推薦，在這呆著可以不用出酒店就能玩兩天，出去到市區也很方便，酒店門口就有有軌電車，可以直接到友誼路海鮮加工市場。性價比很高的酒店

This place is terrible! Nothing like the photographs and most of the facilities mentioned in the description are either closed or are so run down that they are unusable. The rooms are old, they don’t look clean, the air con drips water, they smell of mixture of musty and stale smoke. We had small flies (looked like fruit flies or drain flies) in the room. We also had a small geko/lizard run along the floor. Checkin was good and the guy was very amenable and spoke good English, unfortunately this didn’t make up for such poor quality of accommodation. Breakfast was hetic. Lots of the usual deep fried Chinese food and noodles, but not really any western breakfast options. The croissants and coffee were awful . It was a good job that the Starbucks in the resort is still open! Most of the restaurants in the resort are closed. Their interiors have either been ripped out or look like they have been left in a hurry, with furniture and cooking utensils randomly still in the units. The decked area from the hotel to the centre of the resort was rotten. It should be condemned as it could break at any moment. Many sections were sectioned off to prevent this risk and prevent you falling through the big holes that had formed. The same was true of the hotel pool area. Decking broken and loose (if you stepped on one end then other end popped up!). The water was cold and the water was dirty. General maintenance was poor. Walls crumbling, parts of roof structures rotten and falling to the ground (again sectioned off to protect from injury). The shopping mall is like a ghost town. Hardly any shops open. The water park is a disgrace! The wave machine wasn’t working (probably due the fact the water level was so low). The water depth stated 1.2m but is was about 0.6m. The blue paint was peeling of the floor in sheets and not only an eyesore but also a trip hazard. All of the eating and beverage outlets in the water park were once again abandoned. Cleanliness and maintenance of the slides, floors and water was terrible. Mould and miss growing on slides, floors dirty etc. We spent 10 minutes in the water park before leaving. The ‘food street’ was also abandoned. The only eating establishments in the whole resort that were open were KFC,Italian job and imperial duck. This far less than the 60 advertised! The concept of this resort is a great one, and I think when it was new then it would have been a great place to visit. Unfortunately, like a lot of other hotels and facilities, after the initial launch and inves**ent it’s been left to degrade and end up in a semi abandoned state only being kept open whilst it’s basic costs can be met by the unfortunate guests that choose to stay there. As with so many other hotels…what was once good in its ‘hay day’ has very quickly become a place to avoid.