The Couper Sant'Andrea

Very helpful staffs.

We stayed here for my boyfriend’s 30th and we could not fault the service one bit. Lorenzo, Maria and the bodyguard are incredible. Lovely room and such a comfortable bed. Thank you so much for your service and hospitality. I would recommend this hotel to everyone, right off of Montenapeleone close to EVERYTHING! Around a 10 minute walk to the Duomo.

I do not recommend and encourage you not to book your holiday stays with such people. They are extremely greedy and absolutely do not care about the relationship with the customer. We booked through their website but made a mistake and chose the wrong date. On the same day, just a few hours later, we realized we had made this mistake and asked to move our booking to the correct date (which was exactly one week later). They refused and wanted us to pay again... It's sad to see how greedy these people are... They haven't lost ANYTHING (because it's only been a few hours when the room was blocked and also it wasn't the last free room) and still they refused to reschedule but forced us to book again and pay once again...

Very bad experience :( I booked through their website, but made mistake and chose wrong date. Realized same day, just a few hours later that I made this mistake and asked to move my reservation to the proper date (which was a week later). They refused and want me to pay once again... Sad to see how greedy these people are... They didn't loose anything (as it was only a few hours the room was blocked and also I saw it was not the last room free) and still they didn't agree to just modify the date but they were forcing me to book again and pay once again...

To say, we were disappointed, would be the understatement of a lifetime. This is not a hotel. Please be aware when booking this that is basically a glorified Airbnb. There is no front desk. There is no concierge, in fact, when you go to the hotel no one can find the front entrance. No matter what, do not book this hotel.

Perfect stay. Perfect and very personal boutique hotel were all the magic lies in the very cosy and nicely decorated rooms and caring staff. The hotel is all about the rooms. No area had been waisted on lobby or lounge areas witch for us is perfect sins we don’t want to eat any melas at the hotel. It also provide you with the most perfect location in one of the nices luxury shopping streets and most fasjonable areas in Milano with easy walking distanse to the sentral areas of Milan. A really nice place to start exploring Milano. We will return.

NZIONE,PESSIMA IGIENE E PESSIMA PROFESSIONALITÀ. DISAGI INCLUSI NEL COSTO DELLA CAMERA. abbiamo prenotato in questo hotel tramite Booking una delle loro suites (portacle suites) a circa 160€ a notte (anziché 250 circa) per via di offerte da mobile e privilegi genius (premessa noiosa ma necessaria). Pernottamento previsto due notti. ORE 12:00 Arrivati in struttura la camera presenta sc**** condizioni di igiene: polvere sui quadri, su specchio, televisore, battiscopa, infissi, lampade ecc.. pavimento in laminato rigonfiato e distaccato con sottostante materassino di posa assorbi Zella a vista… INIZIAMO MALE. ALLEGO FOTO DEL TUTTO Chiediamo una sostituzione della camera (la sola pulizia non avrebbe risolto il problema del pavimento) e ci dicono che sono al completo in tutte le strutture e che saremo contattati da un responsabile quanto prima. Lasciamo i bagagli in camera in attesa e usciamo per un appuntamento di lavoro. ORE 15:00 veniamo contattati da DANIEL (un responsabile pare) che tira fuori dal cilindro due camere alternative, ci invia le foto di una delle due, chiediamo le foto dell’altra e ci dice che la prima è stata affittata nel frattempo. È MAGO DI SEGRATE! Accettiamo la seconda camera in via bagutta (in un uno stabile diverso daquello in cui avevamo prenotato e in cui erano i nostri bagagli) e ci diamo appuntamento li con Daniel. ORE 17;30 incontriamo Daniel nella nuova struttura. Ci accoglie dicendoci che la camera in cui avevamo prenotato aveva avuto un allagamento e che secondo lui (presunto responsabile) quella camera che ci è stata affittata, non andrebbe affittata..CONTINUIAMO MALISSIMO. La camera sostitutiva presenta comunque polvere sugli armadi e sulle porte, ma decidiamo,amareggiati, di soprassedere e restare. A questo punto DANIEL ci sorprende: la camera alternativa è solo per una notte.. per la notte successiva si vede costretto a spostarci in un terzo stabile. ANDIAMO SEMPRE PEGGIO. Chiediamo se questo disagio può essere in qualche modo quantificato, e DANIEL con uno splendido sorriso ci dice che metterà lui la faccia con i responsabili (???) e che non ci sarà alcuna variazione di prezzo. DISAGIO OMAGGIO. Irritato chiedo a DANIEL IL RESPONSABILE (responsabile nella professione e nelle risposte) se gli pare corretto affittare camere in tale scarso stato di igiene a cifre così alte. La sua responsabile risposta è: “ma voi avete pagato 160 a notte, non 250!” INCREDIBILE .se non si paga il prezzo pieno pieno non si ha diritto alla pulizia? E noi che credevamo fosse un requisito necessario in una struttura ricettiva… Rifiutiamo l’offerta e chiediamo di essere indirizzati verso un’altra struttura. DANIEL IL RESPONSABILE , piuttosto irritato, ci indirizza in modo molto elegante verso la nostra prima stanza (quella nell’altro stabile e che non andrebbe affittata secondo lui) negandoci ogni altro tipo di supporto. ORE 18:30 torniamo nella prima camera chiudiamo i bagagli, esponiamo le nostre lamentele al servizio Booking ch

I lost my passport to a pickpocket in Venice, and so we went to Milan , completely unscheduled, to the US Consulate, for a temporary passport. I usually book in advance, but found this place while we were on the train to Milan. It is in a fabulous location, in a courtyard off Fashion Central.There is no signage, but a delightful person was waiting for us and guided us up the tiny elevator to reception. The place is dazzling, and I mean Achitectural Digest dazzling. Matteo, the hotel manager, could not have been more wonderful. We were stressed from the theft, and just melted into the most comfortable bed. The room was small, I have no idea if they have larger rooms, and I'm sure they do. It was just glamorous and fun and friendly. Matteo gave us excellent suggestions for dining, arranged cabs. He was thoughtful, organized, kind and caring. This place is fairly new, and a great addition to the class of "boutique hotels" Don't expect room service, a restaurant or a gym, just the feeling of your own private upscale room and bath, designed with your comfort and to delight your visual senses.

The best location the money can buy - this small Boutique hotel is located in a heart of a luxury shopping area in Milan, Montenapoleone street. My stay was incredible, a special thanks to Priscilla who was excellent as a Concierge and helped me out with the restaurants suggestions for an easy dinner in Italian style. I’ll be back!