The Manila Hotel

Great hotel for it's price. Get the Tower Wing which is newer and renovated. Can tell the staff really go the distance where they can and it's like a localized Shangri La of sorts. Just one bug bear else it would've been 5 stars all the way. The hotel seems to be really, really rigid and they have some weird policies. Me and the wife like to call in call masseurs after a long day from a reputable company in Manila (the masseurs are properly uniformed etc). We informed the front desk that would be doing so. But were told "any guests staying over after 10pm will get an extra guest charge" I reiterated like 4 or 5 times that these were masseurs and they would be gone 90 mins after they finished. They were not staying. I called the masseurs anyway. As expected they were stopped downstairs. I had to come down in my sleepwear and explain to the female receptionist on Duty (11 Nov 2023 around 11pm) the same explanation above. She called probably her boss then told me in a very condescending tone "I will give you an exception ONLY ONCE. next time you will be charged an extra guest charge" I disputed again that they are not guests. She showed me a policy document I had signed upon checking in that said "any guests or visitors STAYING in the hotel after 10pm are subject to the guest charge." I reiterated, they are masseurs, they are not STAYING. She rolled her eyes at me and ignored me. Really shocking and it really took away everything else we loved about this hotel. I couldn't bear to give 1 star as everyone else worked really hard. Another weird thing if you in the morning buffet their staff will pick the food for you and they seem to be a little bit weird and stingy for example when you're asking for vegetables they will give you one piece of broccoli . You have to literally ask multiple times if you want like three or four pieces of broccoli or cauliflower. I presume this is done for hygiene purposes but they could maybe start by asking "more or less"? The morning Buffet goes from 7am to 10am and is a really amazing spread. They told me "last call is at 9am" which means you can't enter after 9am despite it ending 1 hour later. I guess this is due to the large crowds

Hotel was clean and the staff were accommodating but the hotel itself is a bit aged but still nice.

早午晚餐都不錯，目前是專門隔離用

The place had evolved to be a good destination for local tourists. The prices are competitive. Kudos to the rebrand of The Manila Hotel.

From the moment you step inside, the staff greet you warmly, making you feel right at home. The rooms are spacious and cozy, with everything you need for a relaxing stay.

This is my usual hotel to go whenerever I am in Manila! Very convenient and affordable and I live their buffet so much! So many options!

The manila hotel is still awesome! Good service good hospitality clean and beautiful

Amazing hotel that's why we have extended our stay. Hoping to be back here soon.

I was happy with my stay at the Manila Hotel. The coffee in the morning is great. Staff were friendly.