Basecamp Hotel

We stayed for two nights when we were unable to get to Basecamp Explorer Isfjord. Easily the best hotel of the three we stayed in at Longyearbyen on this trip. I can't say enough about how capable, friendly and caring the staff are. They were extremely helpful when our trip ran into some problems. This is definitely the place to start your Svalbard adventure. Decor is impressively themed but don't worry, all the 21st century comforts are there. Excellent and abundant breakfast. Great location in the centre of town, airport bus stops a few metres away. Kroa restaurant can be reached without going outside and is well worth a visit.

Lovely cosy hotel really fun place to stay and good bathroom! Worth checking what beds there are in your room as our larger bed was too small for us both but we were happy to use the bottom of the bunk as well. Very good breakfasts and knowledgeable staff who were happy to give advice and share information. We have reviewed trips separately but they were really special. Tea and coffee in room would have been nice but reception staff were happy to make it any time. It isn’t cheap but it made our stay very special and I suspect we will be back!

I stayed for one night before a ship-based tour. My back had seized up on the way and I could barely walk. The charming receptionist waived their "no shoes" rule (since I couldn't take mine off without a lot of difficulty) and carried my bag upstairs not only without being asked but without even offering, as if it were completely routine. The next day, they again helped me with the bag and I was allowed to lie down in my room until well after usual checkout. The place itself is not remotely like a sterile chain. My room was small but perfectly adequate, completely finished in wood. There's coffee and cookies on a table in reception all day. Breakfast was included and perfectly fine. I'll stay there again (if I'm ever in Longyearbyen, which I concede isn't terribly likely).

Unfortunately, we only spend one night in this hotel. Planned were 2 but because of flights got cancelled we only spend one night here. We loved it from the beginning. Everything is made out of wood, you need to take of your shoes. At the moment it feels weird to do that but I certainly liked it very much. The room we were in was very spacious and had 1 bunk bed and another one. The beds were really comfy. It was very quiet during the night (daylight) so we had a very good night sleep. Breakfast was great with a lot of choices. Staff super friendly and helpful in case you needed anything. It is in the center of Longearbyen so everything is in walking distance. Lovely place. I can only recommend it.

We loved the coziness and ambience of Basecamp Hotel! All surfaces are made out of beautiful wood - the breakfast was good and the staff were so friendly and helpful. You can tell they enjoy their jobs, helping travelers enjoy their small city. Located right in the heart of tiny Longyearbyen, we enjoyed eating at nearby restaurants and shopping in the local stores. I highly recommend this hotel if your looking for something more rustic. There are no TVs in the room, but do have a general TV room if that is important to you.

Spent 5 nights here, the most comfortable 5 nights ever! The hotel is cosy and warm even when the temperature drops outside, the rooms are of wooden construction but perfectly clean, and the ensuite toilet/shower room is modern with constant hot water available. The beds are particularly comfortable! Buffet breakfast is excellent and comprehensive, and there's an option to order extra items. We had the porridge, which was freshly made, hot and tasty. The reception staff are simply amazing, very friendly and welcoming and nothing is too much trouble. They answered our questions and booked restaurants etc for us without any fuss. There's constant (free!) tea and coffee available in the reception area, also alcoholic drinks available for purchase. Don't let the "trapper" style appearance put you off, this is every bit as comfortable as any glass and plastic modern hotel, and twice as friendly. Can't recommend Basecamp highly enough, well done and thank you for a memorable stay.

The positives first: The staff were friendly and helpful. It was clean, there was a good breakfast and it's in a central location The negatives: The interior designer or architect. OK, so we get that it's meant to be like an african camp. But, if you're not in the first flush of youth, or have any mobility issues, you're going to struggle. Many of the rooms have double beds accessed by ladders, split floors, low and sloping ceilings over beds ( plenty of potential for concussion), and there are some steep stairs in the hotel. Which would be manageable were it not for the fact that you have to take your shoes off at the entrance, and everything is varnished wood - not ideal for sock clad feet. Respect to the housekeeping staff who had to clean the rooms and make the beds, becuse it cannot be easy. The breakfast room was just too small for the number of guests

Longyearbyen, Svalbard is a unique place & once in a life-time place to visit. It is the Northernmost human settlement inside the Arctic Circle. The experience is absolutely amazing ! Dog sledges are regularly being used & you can ride one !

The hotel is located in the centre of town close to the shops and restaurants. You can get a shuttle bus from the airport which drops you right outside. Its design is along the lines of an old hunting lodge with lots of wood, seal skin and related memorabilia. It is very warm and cosy. Most guests are on short stays, maybe waiting to join a ship to sail around the archipelago or to go on ski trips. It is very informal. The receptionists are very helpful and kind. I was on my own there for five days and they looked after me very well, sorting out some problems with tours. I had a very nice room, compact with a double bed and my own shower room. It was very simple. Many rooms have bunk beds. There is no disabled access that I could discern and stairs have to be climbed to get to rooms. The breakfast is the best I have had in a Norwegian hotel with lots of top quality options, hot food, smoothies etc. You are permitted to make a packed lunch. The staff are very helpful. Coffee, tea and biscuits are available most of the time in reception where they also sell alcohol and soft drinks. You have to go out elsewhere for lunch and dinner but there is a lovely cafe nearby and several bars and restaurants a short walk away. There is also a very good supermarket which sells rolls and cakes. Various tour buses collect guests outside reception. So all very easy.