We,along with several other guests, were disturbed throughout most of the night by some terrible disturbances in another room. We could not contact reception at they were so afraid of what was going on they had locked themselves in the linen closet. In the end the police were called about 0400 and had to come out and deal with the situation. The staff should have had more back up and be trained to deal with this situation. Also the floor was giving way in our bathroom. Coupled with all of this when we went to The attached pub, The Haywain, we were treated very poorly by the staff. It was only 1025 and we were informed that there was little food left at they were coming to them end of service after they had taken the money for unlimited English and continental breakfast. This was coupled with no clean cups or mugs and an attitude from the duty manager that if it had not be so disgusting boarded on the laughably inept. I asked for a refund but he was unsure what to to do and so I am still awaiting this. I will be writing to customer services and expect a full refund for the whole stay.
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