I recently had the misfortune of staying at Gantari Ubud in Bali for two nights, and my experience can only be described as a horror story of epic proportions. Almost every aspect of my stay was marred by issues, and I feel compelled to share the depth of my disappointment. Upon arriving at my much-anticipated villa, I was met with an immediate letdown. The pool, a supposed highlight of the villa, was far from clean. The water, rather than inviting me for a relaxing swim, repulsed me. It was evident that the pool had not been cleaned properly, if at all. This blatant disregard for basic cleanliness and hygiene standards was not only disappointing but also a clear breach of trust. In addition to the unclean pool, the absence of hot water in my villa and subsequent deceitful room change to an executive room further compounded my misery. The staff, instead of rectifying the situation, callously shifted me to a different room, promising a refund for the inconvenience caused. However, when my stay ended, they conveniently reneged on their promise, offering a 5% refund that didn't even come close to compensating for the ordeal I endured (which they haven't paid yet) Furthermore, the location, though quiet, proved to be a logistical nightmare. Situated far from the city center, it was impossible to explore the area without a personal vehicle. This vital piece of information was conveniently omitted during booking, leaving me feeling isolated and trapped. To make matters worse, the lack of staff presence after 11 pm, coupled with the absence of hot water, made my nights unbearable. One particular night, when I desperately sought a hot shower, I was left stranded. Despite my calls for help, there was no one available, leaving me to endure the discomfort until the next morning. In summary, my stay at Gantari Ubud was a series of disappointments and deceit. From the unclean pool in the supposedly luxurious villa to the absence of basic amenities and the staff's lack of integrity, every aspect of my experience was tainted. I urge anyone considering a stay here to reconsider. The sheer disregard for cleanliness and guest satisfaction, combined with the deceitful practices, make Gantari Ubud a place to avoid at all costs. My hard-earned money was squandered on an experience that was anything but luxurious, leaving me deeply regretful and utterly dissatisfied.
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