Hampton Inn & Suites Albany at Albany Mall

Had to unexpected get together with classmates last minute. This is my go to spot whenever I’m home away from home. Will most definitely be back soon for another stay over. Always a nice quiet clean safe friendly stay and staff is amazing alway so

I must say this is a nice property. Clean, safe, nice staff, in a good location. I was here for business. My room was very nice and modern / fresh. Plenty of free parking and the staff were very nice and professional. This is a good property for a visit to the area.

The shower didn’t work properly, I complained about it right away, and it was never taken care of and I was never told what the issue was. Not all the holes in the showerhead were working there’s a funny smell. I had problems with my digital key. So going up for floors and then finding out your key doesn’t work is frustrating.

This property is convenient to restaurants, many within walking distance, and shopping. Our room was comfortable and clean as well as quiet. The front desk staff was welcoming. the only negative, was that a little more attention needed to be at the breakfast as things like napkins, coffee and a couple of other things needed to be reifilled in a more timely manner. We would stay there again

Just passed through Albany and grabbed a room for one night…. Husband and I and our dog. Only arrived after 10 pm. Just a quick review about the room. We had a king studio suite. Felt I had to review because the room was so spotlessly clean. Bedding had no chemical like smells. Room was huge. Mechelle at front desk was so friendly and efficient. We didn’t partake of the breakfast, but everything looked nice and clean. All in all a great place to stop!

After evacuating home for a hurricane, we decided to stay in Albany our third night away because it was two hours closer to home than our first couple nights away and the weather forecast was good here. We chose this Hampton Inn from the available Hilton brand choices in the area because it was not only very highly rated on TripAdvisor, but it was also the only one that offered a reasonable rate. Turns out it was a great choice. At check-in, the staff was fantastic. Very personable, talkative, upbeat and helpful. We were delighted to be offered Deer Park spring water rather than the cheap purified brand that seems to be the standard at Hampton Inns. We were also very pleased that this hotel carries a non-GMO option in its complimentary snack basket for Hilton Honors members. We were off to a great start. The hotel is gorgeous. Unlike some of the newer facilities where an "adequate" theme seems to be the norm, the lobby decor here is beautiful, elegant, inviting. Coffee (three kinds) and tea (three kinds) are available in the lobby, as are complimentary local newspapers. The pantry is stocked with upscale snack brands, like Food Should Taste Good and Deep River and Miss Vickie's. A brilliant concept - edible snacks for discriminating guests. We did encounter a couple of issues at first, such as no wi-fi when we got situated in our room. When we wanted to phone the front desk to report it, we discovered that neither of room phones were functioning. We did reach a member of the staff and were advised to try again in half an hour. Maintenance was working on it. The wi-fi came back on as promised. For the remainder of our stay it functioned well. One small issue was that there was no alarm clock - not a major problem with cell phones today, but I like to see the time in the middle of the night without trying to find my phone. The other sleep issue was a bit of noise. Our room was near the elevator and I was awakened in the wee hours by an inconsiderate boor who bellowed his way down the hall to his room. Otherwise, we enjoyed our stay. I appreciated the full size tub, especially since it seems that the trend for new and/or renovated Hampton Inns is replacing tubs with double-size showers. I very much appreciated the exhaust fan in the bathroom and am amazed at how many hotels are not furnished with them. I'd rather not have to blow dry the mirrors after I bathe. Toiletries supplied here were above par. In addition to the standard bar soap and Neutrogena shampoo, conditioner and body lotion, they also provided bath gel and mouthwash. I don't use bar soap so have to pack my own body wash. Nice to know that I can leave it home next time I visit. The bathroom's granite countertop was large enough to accommodate the barrage of personal care items I bring whenever I travel. Towels were of sufficient thickness and plentiful. Missing was a night light. I don't like leaving the bathroom light on at night because it's blinding when my eyes are used

On 8/10/22 I stayed at the Hampton Inn Albany and was awoken by the Albany Police Dept beating on my hotel room door to advise that my truck and 6 others trucks had been broken into in the parking lot. Every vehicle had a window broken and property stolen and damage. In talking to the APD they advised this is the 4th or 5th time this year that vehicles have been broken into there. They described it as a "HOT SPOT". This is the 2nd time in a year that someone from my company has had a vehicle broken into and damaged there. When I asked the manager- Jay Patel what they are doing about security he advised they had signs up and shrugged it off. My company has put this hotel on our no stay list. This city is dangerous and this hotel obviously does not care about their guests. Please consider your safety and your vehicles safety when booking here or staying in Albany GA.

The bad news is this is a very dated property. It is not worth $180 per night. Stay with $129 rate and you’re fine. The good news is the staff is exceptional. From the fresh by desk staff to the restaurant to the bar to maintenance my experience was exceptional and I interacted with all of them. I do not know individual names unfortunately but whoever was working second shift on August 3 of 2022 you guys were fantastic. I am the Proverbial Road Warrior and typically stay at another chain where I have a high member level but I stayed out here because we of location to customer. I can honestly say in 30+ years of traveling staff would be in the top five of ALL the properties I’ve stayed at. That includes the five stars I stay at

The staff was amazing but mattresses and pillows were unbearable. Most of our large group had the same complaint and stated they did not sleep well. Very disappointed. I can normally depend on Hampton Inn for a decent nights sleep.